Complaints

Complaints & Queries

If you have any complaints, questions, or concerns related to our website, products, or services, please don’t hesitate to contact us. We’re here to help.

📞 Phone/WhatsApp: 0309 6739414
📧 Email: nuvora.pk@gmail.com

We aim to respond to all queries and complaints within 1 to 2 working days of receiving them.

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Reporting a Defective or Incorrect Product

If you've received an incorrect or faulty item, please make sure to provide clear and complete evidence to help us process your complaint efficiently. This may include:

• A copy of your order receipt

• Photos and/or videos clearly showing the issue

Incomplete information may result in delays in resolving your complaint. We appreciate your cooperation and understanding.