Privacy Policy

Privacy Policy 

At NUVORA, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines what types of personal information we collect, how we use it, and the steps we take to keep it secure.

By visiting our website or making a purchase, you agree to the practices described in this policy.

1. Introduction

a. This Privacy Policy explains how NUVORA collects, uses, and manages your personal data (“Personal Data”) when you use our website or interact with us.

b. By using our website or purchasing from us, you give your consent to the handling of your Personal Data as described in this policy.

2. Information We Collect

a. "Personal Data" refers to any information that can be used to identify an individual. This does not include anonymous data such as aggregated statistics or IP addresses when not linked to identifiable users.

b. The types of information we may collect include:

  • Contact Information: Name, phone number, email address, billing address, and delivery address.

  • Account Information: If you create an account, we may store your username and password securely.

  • Communication History: Messages or feedback sent via our website, email, WhatsApp, or social platforms like Facebook and Instagram.

  • Order Details: Your order history, transaction records, and payment confirmations.

3. How We Use Your Information

We use your personal data to:

  • Process and fulfill your orders.

  • Provide customer support and respond to your inquiries.

  • Improve your shopping experience and the overall performance of our website.

  • Detect, prevent, and manage fraud or unauthorized activity.

  • Meet legal, financial, and regulatory obligations.

  • Send you relevant updates, newsletters, and promotional content (only if you’ve opted in).

  • Resolve complaints, disputes, or service issues.

4. Sharing Your Personal Data

We may share your data with trusted third parties, strictly for the purpose of providing our services. These may include:

  • Payment providers to process your transactions securely.

  • Delivery and courier partners to ship your orders.

  • Verification and fraud prevention services when needed.

  • Any other service provider you directly authorize.

We do not sell or rent your data to third-party advertisers.

5. How We Protect Your Information

a. We take reasonable and appropriate measures to ensure your personal data is secure. These include:

  • Implementing access control (physical and digital).

  • Using encrypted and secure systems.

  • Following industry-standard protocols and privacy practices.

b. In case of a suspected data breach, we will notify affected users and relevant authorities where legally required.

6. Data Retention

a. We retain your data only as long as necessary to:

  • Fulfill the purpose for which it was collected.

  • Meet legal, regulatory, or accounting requirements.

  • Support warranties, returns, or customer service follow-ups (such as your 7-day warranty).

b. We may also retain data to verify transactions or resolve legal claims. Once this information is no longer needed, it is securely deleted or anonymized.

We appreciate your trust in NUVORA and remain committed to protecting your privacy while delivering a smooth and secure shopping experience.